Internet Business Blog

Today has been a very busy Monday to say the least. That being said, I’ve still managed to find the time to publish a new article on ePursuit.net in regards to Customer Service for Internet Business. The intent for this article is to allow the reader the ability to reflect upon their customer service skills and how to improve them if necessary.

As always, here is a snippet:
“Customer service can quite literally make or break a new business on the internet. If you have an exceptionally high level of customer service, it may be enough to sway potential and repeat customers to purchase from your site instead of a high profile competitor. If you have a hazardously low level of customer service, you may receive unwanted criticism that will follow your business to all depths of the internet, eventually affecting your sales and reputation as a whole.”

You can read the full article about customer service here.

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I’ve decided to focus this week’s Friday Roundup on the big bad world of Ecommerce. There have been some great conversations this week that I think all Ecommerce store owners could benefit from, and here are my top 3:

1. Why do ecommerce websites increasingly require customers to register?
BouncyBunny: I’ve noticed that I am increasingly having to register with web sites when I make purchases online.

My Take: I’ve always hated forcing users to register for anything. In fact, it is the first thing that I’ll turn off. Many ecommerce sites force registration during checkout because then, in their terms of service and privacy policy, they have your email address. That or they just didn’t bother turning the option off.

2. eBay in Patent Dispute Over ‘buy it now’ Button
Engine: A small Virginia company in a patent fight with eBay Inc. asked a federal judge Tuesday to stop the online auction powerhouse from using its “Buy It Now” feature allowing shoppers to buy items at a fixed price.

My Take: This is a rediculious charge on an issue that has been taken too far. On that note, I also don’t understand how a “small Virginia company” will have the funding to take on eBay for any real length of time in court.

3. Top 100 Ecommerce Tips
Habtom: I am curious to see what people can come up with their own top 100 do or dont’s in ecommerce. I will start with 100 myself. #100 - Never leave unanswered emails for more than 48 hours, or your customer is gone.

My Take: I posted about this forum list earlier in the week but wanted to post it one more time in hopes that no one misses it. In fact, I’m in the process of compiling the list for easy viewing.

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